SKAI Healthcare · Service Blueprint Companion

One Intake Form. Eight Smoother Steps. AI agents at every handoff.

A single, structured intake form completed once by the patient quietly powers every downstream stage of the hospital journey. The same safe, validated data is reused at Pre-arrival, Registration, Triage, Admission, Inpatient care, Coordination, Discharge, and Post-Discharge. Purpose-built AI agents take the repetitive, error-prone work off humans, so clinicians spend their time with the patient, not the keyboard. Look for the AI tags in the swimlane.

Format: Service blueprint swimlane Actor: Patient → Care team → Systems → AI agents Backbone: One intake record, propagated with consent

The Single Intake Form (collected once, at first contact)

Fields are typed, validated, and tagged so each downstream system pulls only what it needs.

Identity:name, DOB, MRN, contact
Demographics:address, language, next-of-kin
Insurance:payer, plan, member ID
Eligibility:auth, copay, coverage flags
Reason for visit:chief complaint, onset
Clinical history:conditions, surgeries, family hx
Medications & allergies:RxNorm coded
Vitals baseline:height, weight, BP if available
Consents:treatment, HIPAA, e-sign
Advance directives:POLST, code status
Social determinants:housing, transport, support
Preferences:pharmacy, PCP, follow-up channel
Identity Insurance Clinical Consent Social / preference
Step 1Pre-arrival
Step 2Registration
Step 3Triage
Step 4Admission
Step 5Inpatient
Step 6Coordination
Step 7Discharge
Step 8Post-Discharge
Swimlane 1Patient
👤Fills the form once
From phone or kiosk, in their language. Uploads ID and insurance card photo.
✓Confirms, doesn't repeat
Reviews pre-filled summary. Signs HIPAA + treatment consent on the same screen.
🩺Adds today's symptoms
Updates pain score and current symptoms only — history is already there.
🛏️Settles in
Wristband prints from the same record. No clipboards.
💬Stays informed
Family contact gets approved updates per consent preferences.
🤝One care plan
Sees the same plan their nurse, PT, and case manager see.
🏠Leaves with clarity
Plain-language discharge summary in preferred language and channel.
📞Stays connected
Follow-up call or text using their stated preferred contact method.
data →
data →
data →
data →
data →
data →
data →
data ✓
Swimlane 2Intake form (data baton)
📨Pre-fills appointment
Identity + insurance + reason-for-visit auto-populate the schedule.
IdentityInsuranceReason
🆔Verifies eligibility
Real-time payer check; flags copay and prior-auth needs.
InsuranceConsent
⚠️Surfaces allergies + meds
Triage nurse sees coded med list, allergies, and clinical hx instantly.
ClinicalIdentity
📝Drives admission orders
Code status, advance directive, and baseline vitals seed the chart.
ClinicalDirectives
💊Med reconciliation
RxNorm-coded home meds reconcile against in-hospital orders.
MedsAllergies
🔗Shared single record
Care manager, PT, social work, dietitian read/write the same record.
ClinicalSocial
📤Auto-routes scripts
Preferred pharmacy and PCP populate e-prescribe and referral.
PreferencesIdentity
🔁Closes the loop
Same record drives outreach, readmit risk score, and SDOH referrals.
SDOHOutcomes
Swimlane 3Care team actions
📞Scheduler reviews, not retypes
Spends time prepping the visit instead of keying data.
AI assist
🖥️Front desk verifies ID
One screen check vs. paper packet; 90 seconds vs. 12 minutes.
AI assist
🩻Triage nurse focuses on patient
Asks targeted clinical questions, not demographics again.
AI assist
🧑‍⚕️Hospitalist gets a populated H&P
Note template arrives pre-filled; edits, not authors from scratch.
AI drafted
👩‍⚕️Bedside team sees full picture
Pharmacist verifies meds; nurse sees code status and language pref.
AI assist
🗂️Case manager skips re-intake
SDOH and support data already there; arranges resources earlier.
AI assist
📋Discharge planner one-click prints
AVS, scripts, and follow-up appts generated from the record.
AI generated
🧭Outreach team prioritizes
Risk-stratified call list driven by intake + stay data.
AI scored
Swimlane 4Systems & safeguards
🔐Consent-scoped tokens
Only fields needed for scheduling pass through; audit-logged.
Risk ↓
🛡️Validated payer feed
270/271 eligibility check; mismatches trigger soft-stop, not delay.
Risk ↓
🚨Allergy / interaction alerts
Drug-drug + drug-allergy checks fire on triage screen, not later.
Risk ↓
🧬FHIR-bound chart
Data lands as discrete FHIR resources, not free text.
Integrity
📡Live single source of truth
Updates write back so every role sees the same current chart.
Integrity
🔄Closed-loop tasking
Referrals + consults track to completion, not lost in inboxes.
Risk ↓
📨Patient-channel router
Sends discharge instructions via SMS / portal / print per consent.
Privacy
📊Outcomes & readmit signals
Same record feeds quality reporting and readmission models.
Insight
Swimlane 5AI agents (job to be done)
🗣️Voice Intake Agent
JTBD: Talk the patient through the form by phone or chat in their language; capture clean, coded fields.
🪪ID & Eligibility Agent
JTBD: OCR the ID + insurance card, run 270/271 eligibility, request prior auth, and reconcile mismatches.
🚦Triage Acuity Agent
JTBD: Suggest ESI level from chief complaint, vitals, and history; flag sepsis, stroke, fall risk for nurse review.
📝H&P Drafter Agent
JTBD: Draft history & physical and admission orders from the intake record; clinician edits, never authors blank.
💊Med Reconciliation Agent
JTBD: Match home meds to inpatient orders, surface duplicates, interactions, and dose issues for pharmacist sign-off.
🧭Care Coordination Agent
JTBD: Orchestrate referrals, consults, and SDOH resources; chase open tasks until closed-loop.
📄Discharge Summary Agent
JTBD: Generate plain-language AVS, route scripts to preferred pharmacy, book follow-ups in the patient's calendar.
📞Outreach & Risk Agent
JTBD: Score readmission risk, run check-in calls/texts in preferred channel, escalate red-flag responses to a nurse.
Swimlane 6Efficiency & risk reduction
⏱️−70% scheduling rework
No callbacks for missing demographics or insurance.
Time saved
🪪Sub-2-min check-in
ID + consent on file; eligibility already verified.
Throughput
⚕️Earlier critical alerts
Allergy / sepsis / fall-risk surface during triage.
Safety
📉Fewer transcription errors
Coded fields, not retyped paragraphs, populate the H&P.
Quality
🩹Safer med rec
Discrepancies caught on day 1, not at discharge.
Safety
🧑‍🤝‍🧑Earlier social support
SDOH visible on admission lets care management start day 1.
Equity
🚪Faster, safer discharge
One-click AVS in patient's language; correct pharmacy on file.
Experience
📈Lower readmissions
Targeted follow-up + closed-loop referrals reduce 30-day returns.
Outcomes
1×
Times the patient enters core data — no re-keying across the 8 stages.
8
Purpose-built AI agents — one per stage — each with a clear job to be done.
↓ Risk
Agents catch allergy, eligibility, and consent issues before they reach the bedside.
↑ Trust
Humans stay in the loop: every AI output is reviewed, signed, and audit-logged.